In order to better understand the needs of Delaware’s diverse populations to be able to leverage services to promote equity and healthy communities, The Delaware Hispanic Commission sponsored an assessment of the present state of language and cultural services across the state. The Commission believes that a more systemic approach to these issues increases the level of service to Delaware residents who are Limited English Proficient (LEP).
Many of Delaware’s healthcare institutions were invited to join the study but decided not to participate. The study participants included Delaware’s Department of Health and Social Services (DHSS) and three federally qualified health centers (FQHC) in both North and South Delaware counties. These organizations provided a snapshot of the availability and delivery of language and cultural services across the State. The goal of the survey was to obtain a better understanding of the current level of service provided to diverse patients in a culturally competent fashion, and also to understand the barriers faced by staff in delivering culturally sensitive care.
The assessment process included gathering of both quantitative and qualitative data, and was administered by CulturaLink LLC, experts in diversity, inclusion, and cultural competence. This assessment will inform the Delaware Hispanic Commission of steps needed to optimize resources, create a more accurate process for budgeting, and assure consistent delivery of language services in order to improve patient interactions.